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Downloads
Sugar
1/2000 - 12/13/2010
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Remote Repair And Assistance
by G&R Computers
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If you would like your system repaired remotely
you must have internet access on the computer that you wish to have
repaired. A broadband connection of DSL speeds or better is required for
remote repair and assistance. To use this feature,
please call (607) 588-6480 and setup an appointment time that
will be convenient for you. Please keep in mind that we may require you
to reconnect once or twice depending on the situation, so please remain
available.
When directed to do so by our technician,
Click here to download our remote tool to
start a remote support session. Select Run or Install. After Installing,
it asks you to register, you
can skip that for now. When the screen appears with a code, tell the
technician your access
code and click connect. After which you will be
connected to our
technician and he can begin
repairing your PC. You may watch the
technician as he works
so if there is something you
need explained or shown to you, it is the
perfect way to do that. Since we
also specialize in OnSite service, this feature is available by
appointment only.
Our pricing is as follows:
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Standard Repair Service |
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| 1st hour |
$55.00 |
| Each 1/2 hour thereafter |
$25.00 |
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Virus or Spyware Repair |
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| Same price as above except |
Maximum Price $125.00 |
Please keep in mind that many problems can be
diagnosed remotely, but can not be repaired remotely.
For example a bad hard drive or memory etc. In those cases we will
not charge you for the remote repair session if you have us repair
the system. If you decide not to have us repair it, we may charge
you a minimum testing charge of $55.00. Other situations which would
require an OnSite visit would be data
transfer to a new pc, hard drive replacement, memory added etc. Our
technicians can help you decide
if a remote service call will help you. And as always, Thank you to
all of our customers for your
continued patronage.
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