We can repair any model Laptop or Desktop PC.

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We service all brands of PC's and all configurations

We service all brands of PC's and all configurations

 


Sugar
1/2000 - 12/13/2010


Frequently Asked Questions

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

 


  Q.     I had a spyware infection and I ran combo-fix to repair it. Now, My clock is in a weird format and some things don't work.

  A.    Go to Control Panel and double click on Regional & Language options. Then click
customize. Click on the "time" tab. Set time format to h:mm:ss tt . If you want it in 24 hour
format, use the options with the Capital H. After that click on the Date tab and set it in the format you like.

  Q.    I have a dell (or any other big name PC) and it's having many problems. I called dell (somewhere overseas)
and they want me to run the restore disk. Won't I lose all my data.

  A.    Yes, You will lose EVERYTHING Do Not do this. Call us first, We will back up your data before we do the restore. Then restore it when we're done
Or, even better, we can repair it WITHOUT doing a restore.

 Q.    I use a broadband connection and can't get online with any of the PC's in my house. Do I need to
have a service call to fix this?

 A.    Maybe not. First thing you should do is turn off the power to your router by unplugging the power
cord to it. Wait  2 minutes. Then plug it in again and after 2 minutes try it again. If that doesn't solve it
try unplugging the power to your Cable or DSL modem AND your router. Wait 5 minutes, plug in the
power to your Cable or DSL modem and wait 5 minutes, then plug in your router and wait 2 minutes.
Then try it again. While doing these steps you should also check all wires going to your router and
modem to be sure they are plugged in tight. If none of the above works, you will probably need a
service call from either us or your broadband connection company (Verizon or Optimum)

 Q.    I had a lot of pop-ups telling me I should purchase some kind of Antivirus program. I entered my
Credit Card info and got the program, but it's getting worse!! Was I scammed?

 A.   Immediately call your credit card company and ask if there were any strange charges. If so, cancel
the card and have them re-issue a new one. If the pop-ups refused your credit card, then it is definitely
a scam. Stop reading this and call your credit card company NOW!! The thieves that set that up work
very quickly once they get a valid card. After you handle that part, we can clean up the viruses that
caused the pop-ups, but take care of your credit card first. This virus is multiplying and modifying
itself so quickly that we can't keep up with all the calls we are getting for it.

 Q.   I have an issue with my PC but I work all the time, Can you come over on Sunday or after 7 PM
during the week.

 A.   Yes, Whatever time works for you we can get someone over there. If the repair will be a lengthy one
we may ask if we can pick it up and drop it off to you in a day or 2, depending on the service needed.
And, of course, there is no extra charge for us to pick it up. And we will hook everything back up
and test all peripherals when we return your PC.

 Q.   I Seem to have caught a virus, is there any way to scan and repair my computer over the internet?

 A.   Yes, If the infection is not so bad as to limit your internet connectivity, we can login remotely at your
convenience and repair it without going to your location. Please check our Remote Repair and Assistance
page for more details and pricing.

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